Privacy Policy

Effective Date: November 26, 2025

1. Introduction

MARCORA Textile Limited ("We," "Us," "Our") is dedicated to protecting the privacy and security of the personal data belonging to our customers and site visitors ("You"). This Privacy Policy outlines how we collect, use, and safeguard your data when you visit www.marcoralife.com (the "Site") and purchase our luxury products.

For the purpose of the UK General Data Protection Regulation (GDPR), MARCORA Textile Limited is the Data Controller.

2. Information We Collect

We collect information to process your orders, improve your shopping experience, and manage our business. This data generally falls into four categories:

  • Identity and Contact Data: This includes the information you provide directly, such as your name, billing address, shipping address, email address, phone number, and account password.

  • Financial and Transaction Data: This covers your purchase history, details about returns and refunds, and payment information. Please note: we do not store your full payment card details; these are processed securely by our third-party payment providers.

  • Technical and Usage Data: This data is collected automatically as you interact with our Site and includes your IP address, browser type, location, operating system, and information regarding your browsing patterns and activity on our Site (collected via Cookies).

  • Marketing and Communications Data: This relates to your preferences regarding receiving promotional materials from us and your communication choices.

3. How We Use Your Data and The Legal Basis

We use your personal data only when the law allows us to, based on the following legal grounds:

  • Performance of a Contract: We use data to process and deliver your order, manage your account, and fulfill our contractual obligations to you.

  • Legitimate Interests: We rely on this basis for purposes such as running our business securely, analyzing site traffic to improve our products and services, and (for existing customers) sending relevant marketing materials under the 'soft opt-in' rule.

  • Consent: We will rely on your explicit consent to send you marketing emails or process other personal data outside of our contractual obligations. You have the right to withdraw this consent at any time.

  • Legal Obligation: We process data where necessary to comply with legal or regulatory obligations, such as tax and accounting requirements.

4. Sharing Your Data

We do not sell your data. We share your personal data only with trusted third parties who are essential to the functioning of our luxury brand:

  • Delivery Partners: To fulfill the delivery of your garments and fragrances.

  • Payment Processors: To securely handle all financial transactions.

  • IT and Website Service Providers: To provide infrastructure and maintenance for the Site (e.g., Squarespace).

All third parties are contractually required to respect the security of your personal data and treat it in accordance with the law.

5. International Data Transfers

While our core operations are UK-based, some of our third-party service providers (such as cloud hosting) may operate outside of the UK or the European Economic Area (EEA). When transferring your data internationally, we ensure a high level of protection by using appropriate legal safeguards, such as approved Standard Contractual Clauses (SCCs).

6. Your Legal Rights (GDPR)

Under GDPR, you have the following important rights regarding your personal data:

  • The Right to Be Informed about how your data is used (addressed by this Policy).

  • The Right of Access to a copy of the personal data we hold about you.

  • The Right to Rectification to request that we correct inaccurate or incomplete data.

  • The Right to Erasure (the "Right to Be Forgotten") to request that we delete your personal data when there is no good reason for us to continue holding it.

  • The Right to Restrict Processing to ask us to suspend the processing of your data.

  • The Right to Data Portability to request we transfer your data to another party.

  • The Right to Object to processing where we are relying on a legitimate interest.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with an optimized browsing experience and allows us to improve the functionality of our Site. You may manage your cookie preferences through your browser settings, but please note that disabling certain cookies may affect the Site's performance.

8. Contact Information

If you have any questions about this Privacy Policy, your data, or wish to exercise your legal rights, please contact us:

  • Email: contact@marcoralife.com

  • Address: MARCORA Textile Limited, 128 City Road, London, United Kingdom, EC1V 2NX

You also have the right to lodge a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.